Terms & Conditions

Acceptance of Terms

By accessing our website or booking our services, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

Bookings

• •All bookings are subject to cleaner availability
• •A 30% deposit (or full payment) is required to confirm your booking
• •Booking confirmation will be sent to your registered email address
• •We reserve the right to refuse or cancel a booking at our discretion

Pricing & Payment

• •Prices are quoted in British pounds (£) and include applicable VAT
• •Quoted prices are estimates; heavily soiled properties may require a final inspection
• •The balance is due upon completion of the service unless paid in full at booking
• •We accept all major debit and credit cards via our secure payment provider

Your Responsibilities

• •Provide accurate property and access information
• •Ensure water and electricity are available during the clean
• •Inform us of any hazards, pets or special circumstances in advance
• •Provide safe and reasonable access for our cleaners

Our Responsibilities

• •Provide fully insured, background-checked cleaners
• •Deliver the service to a professional standard
• •Respect your property and privacy at all times
• •Honour our satisfaction guarantee

Satisfaction Guarantee

If you are not satisfied with any aspect of the clean, contact us within 48 hours and we will arrange for the area to be re-cleaned at no additional cost. This does not cover pre-existing damage or issues outside the scope of the booked service.

Liability

We carry comprehensive public liability insurance. We are not liable for pre-existing damage, items of extraordinary value not disclosed to us, or issues arising from inaccurate information provided by the customer.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.