Cancellation Policy

Cancellations

• •Cancellations made 48 hours or more before the appointment: full refund, no fee
• •Cancellations made 24–48 hours before: 50% of the deposit may be retained
• •Cancellations made less than 24 hours before: the deposit is non-refundable
• •Regular cleaning plans can be paused or cancelled with 7 days' notice

Rescheduling

You can reschedule your appointment free of charge up to 48 hours before the scheduled time. To reschedule, use your online account or call us on 0800 123 4567.

If We Need to Reschedule

In the rare event we need to reschedule due to cleaner illness or unforeseen circumstances, we will contact you as early as possible and offer alternative dates or a full refund.

Refunds

Approved refunds are processed to the original payment method within 5–7 working days. Deposits are non-refundable for late cancellations as outlined above.

No-Show Policy

If our cleaner arrives and cannot access the property (and no access instructions were provided), a call-out fee of £25 may apply and the appointment may need to be rebooked.

Contact Us

To cancel or reschedule, email hello@signaturesparkle360.co.uk or call 0800 123 4567. We're here to help find a solution that works for you.